Ideasutra uses service-design principles to help our clients optimize and improve existing services or design new ones. Our service-design offering is a phased program that leads teams from services definition to service prototype and supporting market launch.
Improving Existing Services
Service-design for services optimization involves a careful study of existing service procedures, as well as a review of existing plans and models. We use participatory-design methods to identify business-rules and processes that may be optimized or re-imagined.
During the course of the needs assessment and study, we gather data from field-visits, stakeholders interviews as well through contextual enquiry conducted during the service delivery process
Designing New Services
We also help our clients design new services by facilitating business-model design, developing service hypothesis, prototyping and testing the service. We help build service artefacts and communication material around the service and help take the offering to the market.
For more information on how we can help you improve or build a new service, please get in touch.